Vision Mycology is committed to processing and shipping orders as quickly and carefully as possible.
Processing time
Orders are typically processed and shipped within five to nine business days after payment has been received. Processing times may be extended during holidays, severe weather, or periods of high order volume.
Domestic destinations
Domestic shipping only. We do not ship to California, Idaho, Georgia, or Florida. Customers are responsible for confirming that purchase and possession are lawful in their location.
Tracking and carrier delays
Once your order ships, you will receive a confirmation email with tracking information. Delivery estimates are provided by the carrier and are not guaranteed. Vision Mycology is not responsible for delays caused by carriers, weather, incorrect shipping information, or other circumstances beyond our control.
Lost or damaged shipments
If an order is lost, arrives damaged, or appears to have been mishandled in transit, contact us within seven days of the recorded delivery date. Include your order number and clear photographs when applicable. We will work with the carrier to help resolve the issue.
Address accuracy
Customers are responsible for providing a complete and accurate shipping address. Orders returned due to an incorrect or incomplete address may require additional shipping charges before being reshipped.
